Troubleshooting Your Sync

Error handling

For general best practices around error handling, check out API Responses and Error Handling.

404 Errors

In some cases, there will be record IDs on an object that you technically don't have access to. For example, if a district is sharing by student, you may have sections where only some of the students enrolled are accessible to you. Attempting to look up information for any of the unshared students will result in a 404 error.

If you run into this error:

1. Check to see if there is a record with that ID in your database.
2. If that record exists, archive it
3. If no record with that Clever ID exists, ignore the error and move on to the next record.

Receiving a 404 error on an object should not block a district's sync. Your sync should continue to process the remainder of the district's data.

Checking logs and data warnings

Data warnings

Your data model may have additional requirements beyond what Clever requires. For example, some applications require that all students have a unique email address. If your application has any specific requirements in order for records to be processed, we'll help you set data warnings to alert districts that your sync won't process records not meeting these requirements. If you've indicated to your Account Manager or Clever Support that your application has specific data requirements, we can add these as either data warnings or data requirements to your application. In your Clever Dashboard, you can then click the "Data Warnings" link to see whether there is data in the district that does not meet your requirements.

Logging

You should build detailed logging into your Clever sync - if a record cannot be processed, or tokens cannot be required, you should be able to find when the failure occurred and why.

Reaching out to Clever

If you're still running into issues, reach out to Clever Support! Please include the timeframe of the error, code(s) for the login attempts that failed, and as much information as possible.